Obligation
| Sales & Marketing |
AliceBooks Inc. Komagata 1-2-13 5F Taito-ku, Tokyo 111-0043 Japan |
|---|---|
| Manager | Yosuke Hatta |
| Questions / Inquiries |
User Support Tel: 03-6231-7450 E-mail: inquiry@alice-books.com |
| Fees other than merchandise cost |
10 percent sales tax on total cost of merchandise/goods. Shipping charges: 451 Yen to 2,244 Yen. COD charge: 330 Yen to 1,100 Yen. ( Overseas shipping: Service fee and postage. Please visit About Overseas shipping. ) |
| Payment |
In Japan, your order is usually shipped within 14 days of confirming payment, and usually arrives in 2 to 3 days. *If for some reason you do not receive a confirmation e-mail within 24 hours of placing your order, please contact us. ( Overseas shipping: please visit About Overseas shipping. ) |
| How to pay |
For cash on delivery (COD) payments Amount due for merchandise + shipping + sales tax + COD charge. credit card For those who wish to pay by credit card, we currently accept VISA, MasterCard, JCB, AMEX, and DinersClub. |
| Disclosure Policy |
We, at Alice Books, promise you that your personal information will not be shared with any third parties, except for the following situations: 1) If any other authorities not mentioned in number 2 ask for your information. 2) If the government, police, and/or any other authorities ask for your information. 3) If any company Alice Books does business with or has contracts with asks for your information. |
| Returning/exchanging/canceling orders |
If your order is damaged or is defective, please contact the manufacturer or shipping company. Alice Books does not refund, exchange, or cancel orders. If you find the following to be true with your order, please contact Alice Books within five days of its arrival.
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| Protection of Personal Information | For more information on our privacy policy, please visit Privacy Policy. |